top of page

Terms & Conditions

In purchasing a ticket, customers agree to be bound by the following terms and conditions:

  1. The management reserves the right to refuse admission or request people to leave the premises and will take any appropriate action to enforce this right. In particular, rowdy, abusive or threatening language or behaviour will not be tolerated.

  2. Latecomers may only be admitted if or when there is a suitable break in the performance but admission cannot be guaranteed.

  3. The management reserves the right to cancel an event for reasons beyond its control. In the event of such a cancellation, tickets will be refunded at face value (not including any booking fee).

  4. Lost or stolen tickets can only be re-issued if the customer presents evidence of their name, address and the method of payment. Wherever possible, this should be done in advance.

  5. Tickets purchased online will be subject to a booking fee of 5% per ticket. This charge is to fund the online booking portal. No booking fee will be applied for tickets purchased in person.

  6. The management will use its best endeavours to ensure performances start and finish at the advertised time but reserves the right to vary these times in extenuating circumstances. Refunds will not be offered in the case of a delayed start or finish. No claims will be entertained for inconvenience or cost incurred by customers if a start or finish time is delayed.

  7. The management shall not be liable for any loss or damage to a customer’s personal property sustained on the premises.

  8. Photography, filming or sound recording in any way is not permitted during live events or cinema screenings, with the exception of amateur shows but then only with the agreement of the management and in line with our Child Protection Policy.

  9. Full details of our Privacy Policy can be found here.

bottom of page